Man with Van North Sheen Privacy Policy
This Privacy Policy explains how Man with Van North Sheen collects, uses, stores and protects personal data relating to customers and prospective customers using our removal and transport services in the North Sheen area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van North Sheen customers and enquirers in the North Sheen area, regardless of how you contact us or use our services.
Who we are and scope of this policy
Man with Van North Sheen is a local transport and removals service provider. In relation to your personal data, we are the data controller, which means we determine the purposes and means of processing your personal information.
This policy covers personal data collected when you contact us for a quote, make a booking, receive our services, visit our website, or otherwise interact with us as a customer or potential customer in the North Sheen area.
Personal data we collect
We only collect personal data that is necessary for providing our services, managing our relationship with you and meeting legal or regulatory obligations. The types of personal data we may collect include:
Identity and contact details, such as your name, title, postal address, service address, billing address, and any other details you provide to help us contact you or deliver our services.
Communication data, such as information you provide when you contact us for quotations, make enquiries, give feedback, or raise complaints. This may include details about your moving requirements, dates, and any instructions you give us.
Service and transaction data, such as the dates and times of bookings, the locations involved in your move, the nature of the items to be transported where relevant, payment status and information relating to invoices and receipts.
Technical usage data, where applicable, such as general information about how you use our website. This may include anonymous or aggregated data and limited device or browser data that does not identify you directly, used for security, analytics and service improvement.
We do not intentionally collect special category personal data such as health, biometric or other sensitive information. If you choose to share such information with us, it will only be used for the specific purpose for which you provided it, such as arranging reasonable adjustments for the service.
How we collect your data
We collect personal data directly from you when you:
Request a quotation or information about our services.
Make a booking or enter into a contract for our services.
Communicate with us by phone, in writing, or in person.
Provide feedback or lodge a complaint.
We may also collect limited personal data from third parties where this is necessary and lawful, for example when another person books a service on your behalf and provides your contact details for coordination.
Lawful basis for processing your data
We process your personal data only when we have a valid lawful basis under data protection law. The main legal bases we rely on are:
Contract. We process personal data that is necessary to provide you with quotations, enter into a contract with you, perform our contract, and manage billing and payments.
Legitimate interests. We process personal data to pursue our legitimate interests where these are not overridden by your rights and interests. This includes managing our business operations, improving our services, maintaining records, preventing fraud and ensuring the security of our systems and vehicles.
Legal obligation. We may process and retain personal data where this is required by law, such as tax, accounting and record-keeping requirements or responding to requests from law enforcement authorities.
Consent. In some limited situations, we may rely on your consent, for example where we choose to send you certain types of marketing communications by electronic means that go beyond our existing customer relationship. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations and respond to your enquiries.
To set up, manage and carry out bookings and service appointments.
To plan routes, allocate staff and vehicles, and deliver the moving services requested.
To manage billing, invoicing, payments and refunds.
To communicate with you about your booking, including confirmation, changes and updates.
To handle any feedback, queries or complaints you raise.
To keep business and financial records, and meet our legal and regulatory obligations.
To protect our rights, property and safety, and that of our staff, contractors and customers.
To analyse and improve our services, including understanding customer needs in the North Sheen area.
Sharing your personal data and processors
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the operation of our business, under appropriate contractual and security safeguards. These include:
Service providers acting as data processors who provide functions such as payment processing, accounting services, route planning tools, cloud storage, or customer management systems.
Professional advisers, such as accountants or legal advisers, where necessary for business management and legal compliance.
Public authorities, law enforcement, or regulators, where we are required or permitted to do so by law or to protect our rights or the rights of others.
Where we use processors, they act only on our instructions, are bound by confidentiality obligations, and must implement appropriate technical and organisational measures to protect your personal data.
If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Data retention and storage
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services, maintain records and comply with legal or regulatory requirements.
In general, we retain core customer and transaction records for a period consistent with tax and accounting requirements. Quotations and enquiries that do not result in a booking may be retained for a shorter period, provided there is no ongoing need to keep them.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data security
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include limiting access to personal data to staff and processors who need it for legitimate business purposes, using secure storage methods where feasible, and maintaining procedures to respond to suspected data breaches. While we strive to protect your personal data, no system can be completely secure, and you should take your own precautions when transmitting information to us.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data. These rights apply to all Man with Van North Sheen customers and enquirers in the North Sheen area, subject to certain legal conditions and exemptions. Your rights include:
Right to access. You can request confirmation of whether we process your personal data and obtain a copy of your personal data, along with certain information about how we use it.
Right to rectification. You can request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure. In some circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction of processing. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You can object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing. If we process your data for direct marketing, you can object at any time and we will stop.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with our data protection obligations.
Children
Our services are intended for adults and for businesses. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect when the updated policy is made available. We recommend that you review this policy periodically to stay informed about how we protect your personal data.
