Man with Van North Sheen Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van North Sheen provides removal and associated services to private and business customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "We", "us" and "our" refer to the Man with Van North Sheen service provider.
1.2 "You" and "your" refer to the customer placing the booking, whether an individual, partnership, company or other organisation.
1.3 "Services" means any transport, removal, delivery, loading, unloading, packing, storage or related services that we agree to provide.
1.4 "Vehicle" means any van or other vehicle we use to carry out the Services.
1.5 "Goods" means any items, property, effects or belongings which are the subject of the Services.
1.6 "Work Location" means any collection, delivery or other address where the Services are to be carried out, including North Sheen and other surrounding areas within our service coverage.
2. Scope of Services
2.1 We provide man with van and light removal services for domestic and commercial customers, including local moves, small office moves, student moves, furniture transport and related assistance.
2.2 Our Services include the provision of a driver and vehicle and, if agreed, additional labour to assist with loading and unloading.
2.3 We will carry out the Services with reasonable care and skill, in a timely manner and in accordance with these Terms and Conditions.
2.4 Any estimated time for completion of the Services is an approximation only and is not guaranteed, as it may be affected by traffic, access issues, weather conditions and other factors beyond our control.
3. Booking Process
3.1 You may request a quotation or make a booking by contacting us and providing accurate details of your requirements, including addresses, dates, times, approximate volume of Goods, any special items and access information.
3.2 Quotations are based on the information you provide. If your information is incomplete or inaccurate, we reserve the right to amend the quotation or, if necessary, refuse to provide the Services.
3.3 A booking is only confirmed when we have accepted your request and you have accepted the quoted price and any applicable terms, including any deposit requirement we specify.
3.4 You are responsible for checking the booking details, including date, time, addresses and scope of work. Any errors must be notified to us as soon as possible and may result in a revised quotation.
3.5 We reserve the right to refuse any booking at our discretion, including where we consider the work to be unsafe, unlawful or beyond our practical capacity.
4. Prices and Payments
4.1 Our charges may be quoted as an hourly rate, a fixed price or a combination of both, depending on the nature of the Services and the information provided at the time of booking.
4.2 Unless expressly stated otherwise, our prices do not include congestion charges, tolls, parking fees, ferry charges, storage fees, customs duties or any third-party charges. Such costs, where applicable, will be added to your final invoice.
4.3 We may require a deposit at the time of booking. The deposit amount and payment method will be notified to you before you confirm your booking.
4.4 Payment terms will be confirmed prior to the commencement of the Services. Unless otherwise agreed in writing, all balances are due immediately on completion of the job on the same day.
4.5 We reserve the right to charge reasonable waiting time if we are delayed in carrying out the Services for reasons outside our control, including issues with keys, paperwork, access or your failure to be present at the agreed time.
4.6 If payment is not made when due, we may charge interest on the outstanding amount at the statutory rate and reserve the right to suspend or cancel any further Services until payment is received in full.
5. Your Responsibilities
5.1 You must ensure that all information you provide when booking is accurate, including details of the volume and nature of the Goods, access at each Work Location, parking restrictions and any special handling requirements.
5.2 You are responsible for securing suitable parking for the Vehicle at each Work Location. Any parking fines or penalties incurred as a direct result of lack of suitable parking arrangements will be added to your charges.
5.3 You must ensure that the Goods are properly packed, protected and ready for transport, unless we have expressly agreed to provide packing services as part of the booking.
5.4 You must be present, or ensure that a responsible representative is present, at each Work Location during the performance of the Services, to provide instructions and ensure that nothing is left behind.
5.5 You must remove or secure any fixtures, fittings or items that may present a risk to our staff, such as loose carpets, exposed nails, or unstable furniture.
5.6 You must not ask our staff to perform any task which is unsafe, unlawful or outside the scope of normal removal work, including work at dangerous heights or involving unsafe loads.
6. Excluded and Prohibited Items
6.1 Unless we have agreed in writing, we do not carry:
(a) Explosives, flammable substances, gas bottles or dangerous goods.
(b) Illegal items or items obtained unlawfully.
(c) Live animals or plants requiring special care.
(d) Perishable goods that may deteriorate during transit.
(e) High value items such as jewellery, money, important documents or collectibles, unless specifically agreed in advance.
6.2 If you include any prohibited items without our knowledge, you do so at your own risk. We will not be liable for any loss, damage or consequences arising and we may remove or refuse to transport such items.
7. Access and Property Conditions
7.1 You are responsible for ensuring safe and reasonable access to and from all Work Locations, including stairs, lifts, corridors and doorways. You must notify us in advance of any access constraints such as narrow stairs, limited lift access or long carrying distances.
7.2 If access is significantly more difficult than described at the time of booking, we may apply additional charges for extra time, labour or equipment required, or, if the work cannot be completed safely, we may partially or fully cancel the Services and charge for work undertaken.
7.3 We are not responsible for damage to property where such damage results from insufficient or unsafe access, limited space, weak structures, poor flooring, or pre-existing defects in your property.
8. Cancellations and Changes
8.1 You may cancel or amend your booking by giving us notice as early as possible.
8.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at our discretion, less any reasonable administration costs.
8.3 If you cancel within 48 hours of the agreed start time, we reserve the right to retain your deposit and to charge a cancellation fee up to a reasonable proportion of the quoted price, reflecting the loss of the booked slot and any costs already incurred.
8.4 If you wish to change the date, time or scope of the Services, this will be subject to our availability and may require a revised quotation. Changes made at short notice may incur additional charges.
8.5 We may cancel or postpone the Services due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases, we will seek to rebook the job at a mutually convenient time but will not be liable for any consequential loss.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability for loss or damage is subject to the provisions of this section.
9.2 You must report any visible loss or damage to your Goods or property to us as soon as reasonably possible and, in any event, within a short time after completion of the Services, providing reasonable evidence and details.
9.3 We will not be liable for:
(a) Loss or damage arising from your failure to pack Goods properly, unless we carried out the packing.
(b) Loss or damage to fragile items that were not adequately protected.
(c) Damage to items that are already defective, structurally weak or in poor condition.
(d) Loss or damage caused by wear and tear, deterioration, or inherent defects in the Goods.
(e) Consequential loss, including loss of income, profits, business or opportunity.
9.4 Our total liability for loss of or damage to your Goods, whether arising in contract, tort (including negligence) or otherwise, shall not exceed a reasonable value related to the actual cost of repair or replacement, subject to any specific limits we may communicate to you in writing.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or any other liability that cannot be lawfully limited or excluded under UK law.
10. Insurance
10.1 We recommend that you maintain appropriate insurance cover for your Goods during the move, particularly for items of high value.
10.2 Our charges do not include optional additional insurance unless this has been expressly agreed and confirmed in writing as part of your booking.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection business but may, by prior agreement, remove certain unwanted items as part of a removal service.
11.2 We will not remove or dispose of hazardous waste, including chemicals, asbestos, gas cylinders, paint, oil, medical waste or any materials regulated as hazardous under UK law.
11.3 Where we agree to dispose of non-hazardous items, you confirm that you own those items or have full authority to arrange their disposal.
11.4 Any waste or items we agree to take away will be disposed of or recycled in line with applicable regulations. Additional fees may apply for disposal services, which will be notified to you in advance where possible.
12. Delays and Events Beyond Our Control
12.1 We are not liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including traffic congestion, accidents, road closures, severe weather, strikes, public emergencies or vehicle breakdown.
12.2 Where reasonable, we will inform you of any significant delay and provide a revised estimated arrival time.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible so that we have the opportunity to resolve the issue promptly.
13.2 We will review your complaint, request any necessary information and aim to respond within a reasonable timescale with our findings and any proposed resolution.
13.3 Nothing in this section affects your statutory rights as a consumer under UK law.
14. Data Protection and Privacy
14.1 We will handle any personal information you provide in connection with our Services in accordance with applicable UK data protection laws.
14.2 We will use your personal information for the purpose of providing and administering the Services, processing payments, managing bookings and communicating with you.
14.3 We may retain your information for a reasonable period for record-keeping and legal compliance, after which it will be securely deleted or anonymised.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services you have requested.
15.2 Any variation to these Terms and Conditions will only be valid if agreed in writing by us.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the Services provided.
By confirming a booking with Man with Van North Sheen, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
